Refund policy

At Mane Hair Supplies, we take great care in preparing and checking all orders before dispatch to ensure they meet a high standard of quality.

Due to the hygienic nature of hair extension products, all returns are subject to the conditions outlined below.

7-Day Returns & Exchange Policy

We offer a 7-day return period from the date your order is delivered.

Within this period, you may request an exchange or store credit if your item meets the eligibility requirements below:

To be eligible for a return or exchange:

• The product must be unused, unworn, and unaltered
• The product must remain in its original packaging
• All seals, ties, and protective packaging must remain intact
• The return request must be submitted within 7 days of delivery

For hygiene reasons, we cannot accept returns or exchanges on products that have been opened, worn, installed, brushed, washed, cut, coloured, toned, or otherwise altered in any way.

Items that show signs of use, tampering, or damage may be declined and returned to the customer at the customer’s expense.

After 7 days from the date of delivery, we are unable to accept any change-of-mind returns, exchanges, or store credit requests.

Refunds

We do not offer refunds for change of mind.

Refunds are only provided where required under Australian Consumer Law, such as in the case of a confirmed faulty, damaged, or incorrect item.

Faulty or Incorrect Items

If you believe you have received a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order at contact@manehairsupplies.com with clear photos and details of the issue.

Each claim will be assessed individually. Where a product is confirmed to have a manufacturing fault or has been supplied incorrectly, we will offer a replacement, exchange, or refund in accordance with Australian Consumer Law.

Return Process

All return requests must be approved by our team before items are sent back.

Once your return is received, please allow up to 14 business days for it to be inspected and processed.

You will be notified via email once your return has been completed.

Return Shipping Costs

Unless the item is deemed faulty or sent in error, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot take responsibility for parcels lost in transit during return shipping.

Important Information

• Please ensure all shipping details are correct at the time of ordering
• We are unable to redirect parcels once they have been dispatched
• Delivery timeframes are estimates only and may vary due to carrier delays or peak periods
• All returns must be pre-approved before being sent back